Retail Sales Associate Job Description Template

A starting point for a Retail Sales Associate job description, in a consistent structure: essential functions, qualifications, and classification. Customize it for your organization and download it as a formatted Word document or PDF.

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Retail Sales Associate

ClassificationNon-Exempt

Reports ToStore Manager

DepartmentStore Operations

Essential Functions

Greet and assist customers on the sales floor
Process transactions accurately at the register
Maintain product displays and store presentation standards
Answer customer questions about products and promotions
Restock merchandise and assist with inventory counts
Support loss-prevention practices on the sales floor

Qualifications

Required:

Ability to work a flexible retail schedule, including weekends

Preferred:

Prior retail or customer service experience

Physical Requirements / Work Environment

Ability to stand for extended periods and lift up to 25 lbs.

Before you post it

Confirm the classification. This template is marked non-exempt. Whether a specific Retail Sales Associate role is exempt depends on its actual duties and pay, so check it against the FLSA duties and salary tests (and any stricter state rules) before you finalize it.
Add pay details if your state requires them. A growing number of states require a pay range, and sometimes benefits or an application deadline, in job postings. Check a posting for free.
Tailor the essential functions. They should describe what this role does at your organization. Generic duties are harder to defend when a job description is used for accommodation, classification, or performance decisions.

Make this Retail Sales Associate job description your own

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